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Customer Support


Context Help

If you get lost inside our Control Panel, the very first step you should take is to press the Help button, which is visible on each and every page. A pop-up window will appear. It comprises elaborate info about all the operations that you can perform on the given page. Each context menu shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge range of instructional videos describing how to work with our web hosting Control Panel. They're designed for those of you who want to see how things are being done instead of just reading articles. In this way, everyone can quickly get to know our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you searching for, examine our extensive Frequently Asked Questions section, which contains questions asked by real users and provides real solutions. We constantly "revamp" our Frequently Asked Questions section with new Q&A's so as to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can get in touch with our great team of customer support engineers available 24x7x365 and ready to help you with any question. Each trouble ticket you send will be replied to within 60 minutes (the average ticket response time is about 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 253035

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com